Housekeeping, Maintenance, Work Requests, and Laundry

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Housekeeping

www.haverford.edu/facilities-management/services

Facilities Management’s Housekeeping staff maintain common areas , i.e., stairways, hallways, front stoops, and bathroom facilities in the residence halls.  No housekeeping service is provided in student rooms. and routinely cleaned by the Facilities Management’s Housekeeping staff.

Housekeeping also routinely stocks and cleans bathrooms in all residence halls, except at HCA. Students should keep personal belongings and toiletries in a basket so that they can be easily moved by Housekeeping staff during regular cleaning. During Winter Break, when Housekeeping cleans the bathrooms, and all personal articles, including baskets, must be removed and stored in the student’s room. Those items left in the bathroom during the Winter break will be discarded by Housekeeping.

Students living at HCA are responsible for all cleaning in their own apartments. During the Winter Break, Housekeeping cleans the kitchens and bathrooms. Housekeeping provides students living at HCA with toilet paper, light bulbs, and a shower rod and curtain.

Students, living in all campus housing, are responsible for removing their own trash and recycling and for cleaning up after themselves if something spills or drops in the stairwells, hallways or basements. Housekeeping is not responsible for cleaning up after students or removing their trash and/or recycling in any location inside or outside of the residence halls. Students are not to leave any trash whatsoever in the hallways or stairwells.

Students are required to keep College-issued furniture, personal belongings, refrigerators, bicycles, trash, etc. out of these spaces, as they are emergency egresses. Housekeeping regularly cleans these spaces and will discard any items left there.

Housekeeping provides and maintains a vacuum cleaner for each hall group and at HCA, a vacuum cleaner is provided for each building.

Housekeeping is also responsible for pest control in the residence halls.  Please contact Facilities immediately if you see or suspect critters, pests or bed bugs. The sooner Facilities knows about a situation the sooner they can assess and address it.


Maintenance

www.haverford.edu/facilities-management/services

Facilities Management’s Maintenance Division provides comprehensive maintenance services to the residence halls. These services are provided by a staff of carpenters, painters, locksmiths, electricians, plumbers, maintenance mechanics, and HVAC technicians to ensure a safe and pleasant educational environment. The maintenance staff also conducts routine preventive maintenance checks on various electrical, mechanical, and architectural systems in all campus buildings.

Facilities Management’s Maintenance Division provides comprehensive maintenance services to the residence halls.  These services are provided by a staff of carpenters, painters, locksmiths, electricians, plumbers, maintenance mechanics, and HVAC technicians to ensure a safe and pleasant educational environment. The maintenance staff also conducts routine preventive maintenance checks on various electrical, mechanical, and architectural systems in all campus buildings.


Requesting Service — Housekeeping & Maintenance Work Orders

www.haverford.edu/facilities-management/work-orders

IMPORTANT NOTE: Submitting a Work Order in any form gives automatic permission for a Housekeeping or Maintenance Worker to enter the student’s room in order to perform the repair, whether or not they are present. Workers will aim to not enter a student’s room prior to 10:00am and leave a tag on the door when the work is completed to announce that they have responded to your request.

Emergencies: During normal working hours, call the Service Coordinator at (610) 896-1096 immediately for any security and/or safety-related problems. The Service Coordinator will, if necessary, direct the closest worker to correct the problem. As these calls take precedent over all other high-priority jobs, please use good judgment when calling in an “emergency.”  After working hours, call Campus Safety at 610-896-1111 or from any blue-lighted emergency phone.

Something broken? leaking? missing? squeaking? Having a problem in the dorms? Facilities Management Staff is here to help.

  • Plumbing Problems;  Toilet not working properly, Sinks or showers not draining, No hot water, Leaks.
  • Furnishings;  Missing or broken furniture, Missing or broken blinds/shades, Carpet or rug woes.
  • Heating Issues: Too hot or too cold.
  • Mice, Bugs, Bed Bugs, Ants or Other Issues
  • Maintenance Issues
  • Housekeeping/Cleaning Issues
  • Vacuum Cleaner Issues
  • Supplies:  Light bulbs, Toilet paper, Extra trash barrels or liners

Work Orders for everything, except for laundry machine problems, are to be submitted via email to facilities@haverford.edu

In your email, please provide:

  • your name
  • your campus housing
  • what the problem is
  • exact location of the problem
  • when you first noticed the problem.

Work Orders for LAUNDRY machine functioning problems (e.g., machines not working properly or won’t take coins) are to be submitted via email to hc-laundry@haverford.edu.

In your email, please provide:

  • your name
  • your campus housing
  • what the problem is
  • the exact location of the machine (building name/#, and the number on the machine)
  • when you first noticed the problem.

Problems with the use of your OneCard with Laundry OneCard reader:

  • Please report problems with the use of your OneCard with OneCard laundry readers to Mike Gavanus (Business Office, Stokes 220, 610-795-6119).

Who to Contact Regarding other things…

  • Emergency – If there is an emergency contact Campus Safety 24/7 at 610-896-1111. They will contact the appropriate “on call” personnel.
  • Smoke detector issues? Beeping or malfunctioning smoke detectors? Contact Campus Safety at 610-896-1111. They will send someone to change the battery.
  • Carbon Monoxide detector, Fire Extinguisher, Emergency Exit or other Life Safety Device issues? Contact Campus Safety at 610-896-1111.
  • Onecard issues?
  • Transaction issues please contact Bryan Connor 610-526-5645 OneCard Administrator-Transactions.
  • Building Access issues please contact John Castrege OneCard Administrator-Access  610-896-1111
  • OneCard laundry readers please contact Mike Gavanus (Business Office, Stokes 220, 610-795-6119).

If the problems persist please contact Office of Residential Life at 610-896-1298 or hc-reslife@haverford.edu. If the problems are confidential, contact Smitty (Marianne Smith), Director of Residential Life at msmith@haverford.edu.

Service Priorities and Maintenance and Repair Backlog

Generally, requests for maintenance and repairs take precedence over requests for alterations or improvements. All work requests received by the Facilities Management Department are assigned a priority based on the following criteria:

Priority 1 - All work relating to:

  • Personal safety
  • Security
  • Loss or damage to facilities, buildings, or property.

Priority 2 - All work relating to:

  • Restoring essential services necessary for normal classroom, administrative, athletic, and dining operations.
  • Setting up for specific events which must be completed by a specific time.

Priority 3:

  • All other work on a first in, first out basis.

The Facilities Management Department is budgeted to provide basic maintenance, repair, and operational functions to enhance the College’s physical environment. Budgetary restraints precluded accomplishing everything that needs to be done. As a result, Facilities Management has a backlog of maintenance and repair needs. Work is completed as prioritized above or otherwise if special funding becomes available. In view of this backlog, the Facilities Management Department must direct its resources to the most acute problems and may not be able to take care of every request that it receives.


Laundry

All residence halls, except Drinker House, have laundry rooms equipped with washers and dryers.

Laundries are located in the basement areas of Barclay, Gummere, all HCA buildings, Jones, Comfort, La Casa Hispanica, Leeds, and Lunt.

Laundries are located on other floors of 710 College Avenue, Cadbury House, Lloyd, the Ira De A. Reid House, and Yarnall. Laundries in Kim and Tritton Halls are located on each of the two floors (two per floor).

Washers are equipped for warm water washing and cold rinse.

A coin machine is available in the Campus Center. Please report problems with the coin machine to Geoff Labe.

New This Year!

  • Laundry in Lloyd Hall! Facilities transformed a two-person suite on the first floor of Lloyd in the fifties section (Lloyd 53) into a laundry room with four new washers and four new dryers and a sitting area.
  • Over the summer, a total of 135 new machines were installed.
  • ONECARD READERS: There are 14 laundry locations that will have OneCard readers. These locations are:
  • 3 Haverford College Apartments (HCA) buildings There are three newly created laundry centers in the apartments that have new and more machines and will run on OneCards. We have tried to make these centers as central as possible.   The three locations are in the basements of HCA # 11, HCA # 22, and HCA # 35.
  • 11 Residence Hall Locations that have OneCard readers:
    • The three North Dorms (Comfort, Jones, Lunt)
    • Lloyd Hall
    • Tritton Hall – First and Second Floor
    • Kim Hall – First and Second Floor
    • Barclay Hall
    • Gummere Hall
    • Leeds Hall

NOTE: Washers and dryers with OneCard readers also can be coin operated.

  • COSTS: The per load cost for washers and dryers, which has been constant for many years, has increased by $.050 (that is $0.25 for the washer and $0.25 for the dryer) to help fund these enhancements. It was originally a $0.75 increase but we have managed to bring it down to a $0.50 increase.

Work Orders for LAUNDRY machine functioning problems (e.g., machines not working properly or won’t take coins) are to be submitted via email to hc-laundry@haverford.edu.

In your email, please provide:

  • your name
  • your campus housing
  • what the problem is
  • the exact location of the machine (building name/#, and the number on the machine)
  • when you first noticed the problem.

Problems with the use of your OneCard with Laundry OneCard reader:

  • Please report problems with the use of your OneCard with OneCard laundry readers to Mike Gavanus (Business Office, Stokes 220, 610-795-6119).

Office of the Dean of the College