The Maintenance Division provides comprehensive maintenance services to the residence halls. These services are provided by a staff of carpenters, painters, locksmiths, electricians, plumbers, and maintenance mechanics, HVAC technicians to ensure a safe and pleasant educational environment. The maintenance staff also conducts routine preventive maintenance checks on various electrical, mechanical, and architectural systems in all campus buildings.
General maintenance work requests are assigned a priority number as follows:
#1 Emergency—this priority is used rarely and typically where there is the imminent threat of personal injury, loss of life, or loss of property. Response time is 30 minutes or less.
#2 Urgent—this priority is used when a program or function of the College is at risk. Response time is 2 hours or less.
#3 Important—this priority is used for maintenance and repairs that are not urgent but require a fast response. Response time is 8 business hours or less.
#4 Routine—this priority is given to all other non-project work requests that are to be completed within ten business days. Project work, requests for renovations, and the like are to be forwarded to the Facilities Management office, in writing, for review. Submitting a Work Request in any form gives automatic permission for a Maintenance Worker to enter the student’s room in order to perform the repair, whether or not they are present. The Maintenance staff work and repair hours are M-F, 9:00am-5:00pm, unless there is an emergency. For more information, please see www.haverford.edu/facilities
Facilities Management or vendors occasionally have to enter a student’s room, apartment, or suite to perform necessary maintenance. They will, whenever possible, try to contact the resident in advance to tell her/him when they will enter and, when applicable, work in certain areas of a suite, apartment, or room. In some cases they will leave a note explaining what work has been done and when they entered and left. Under no circumstances are employees allowed to rummage around closets, cabinets, or drawers or disturb any part of the room, apartment, or suite that is not the site of their designated work order. If, in the process of making repairs, they see an item prohibited by the College, they are expected to notify the Director of Residential Life immediately. The Director of Residential Life will notify the Dean of the College. The Dean of the College or the Director of Residential Life may ask the student to remove the item. Barring an emergency or an immediate safety concern, the Co-Presidents of Students’ Council or the Co-Chairs of Honor Council will be notified of an investigation. That search must be conducted by or in the presence of a student, staff, faculty member or administrator authorized by the Co-Chairs of Honor Council or Co-Presidents of Students’ Council. During the search, the authorized person and a member of the administration must be present at all times. Exceptions to the foregoing statement include emergency circumstances, such as immediate danger to a resident of the community, or the enforcement of a legal search warrant by the police.