Facilities Management’s Maintenance Division provides comprehensive maintenance services to the residence halls. These services are provided by a staff of carpenters, painters, locksmiths, electricians, plumbers, maintenance mechanics, and HVAC technicians to ensure a safe and pleasant educational environment. The maintenance staff also conducts routine preventive maintenance checks on various electrical, mechanical, and architectural systems in all campus buildings.
General maintenance work requests are assigned a priority number as follows:
#1 Emergency—this priority is used rarely and typically where there is the imminent threat of personal injury, loss of life, or loss of property. Response time is 30 minutes or less.
#2 Urgent—this priority is used when a program or function of the College is at risk. Response time is 2 hours or less.
#3 Important—this priority is used for maintenance and repairs that are not urgent but require a fast response. Response time is 8 business hours or less.
#4 Routine—this priority is given to all other non-project work requests that are to be completed within ten business days. Project work, requests for renovations, and the like are to be sent to the Facilities Management office for review.
Submitting a Work Request in any form gives automatic permission for a Maintenance Worker to enter the student’s room in order to perform the repair, whether or not they are present. The Maintenance staff work and repair hours are M-F, 9:00am-5:00pm, unless there is an emergency. For more information, please see www.haverford.edu/facilities. Workers will aim to not enter the residence halls prior to 10:00am.